Follies When It Comes to An Order - Jul. 22, 2010

 We have some loyal customers at Animal Essentials.

 And, boy, are they loyal to their treats.

 Take our Pure Bites liver treats, for example.

 The shelf is empty of liver treats. Plenty of chicken and cheese Pure Bites, but that is not cutting with those who want the liver variety.

 You can see folks come in and slam the brakes on when that familiar green back is not looking back at them.

 Sure, we have Canadian-made Quality House pure liver treats two aisles over, but that does not cut it to some, even though you get a free tartar buster with the QH brand as part of a company promotion.

 Anyway, there is a story about those Pure Bites liver treats...of course.

 We have been anticipating an order from a Canadian company for over a week now.

 And it contains some key items.

 Last week we had a call from that company indicating there was a credit card problem and the total could not be processed.

 That was weird.

 We let them know it was fine to process and we never heard a thing back...so, we waited.

 Then, a phone call yesterday.

 The order still could not be processed. It was packed and ready to go, but the credit card was saying no.

 "Do you have the right number?" I asked.

 She replied in a positive manner..."the same one we always use."

 Hmmm.

 Almost as a joke, she said she may have to call MasterCard.

 Ah-ha.

 We do not use MasterCard (there goes any chance of an endorsement commercial!).

 She was trying to move our order on the card of someone else in the pet store industry.

 "I wonder whose card I am trying to use?" she mused.

 Long story short, she used our card and the order was okayed and ready to be shipped.

 We hope it arrives today.

 Or tomorrow.

 So I can start cleaning up the brake marks from folks screeching to a stop when they see the Pure Bites are not there.

 Just another folly and another chapter for the book on owning Animal Essentials.